Pharmacy Technician Specialty Operations

Become a part of our caring community and help us put health first

The Specialty Operations Pharmacy Technician 3 supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Specialty Operations Pharmacy Technician 3 addresses concerns and requests as needed through intake processes from all lines of the business. Will triage concerns that require consultation with a pharmacist. Monitor Specialty Rx orders within carrier networks to facilitate successful deliveries and prevent reshipments. Make outbound calls as needed to discuss concerns and offer a resolution. Work formal complaint cases and provides timely resolution. Partner with 3rd party vendors to manage shipping issues and reporting needs. Regularly exercise discretion and judgment in prioritizing requests to identify resolutions that support the member and the business. This includes interpreting and adapting procedures, processes, and techniques. Assist production in dispensing and inventory areas as needed. Communicate directly with Senior Leadership as needed.

Use your skills to make an impact

Required Qualifications

• Must have an active license with the Board of Pharmacy in the state of residence (Ohio or Florida)

• Must be certified by the Pharmacy Technician Certification Board (PTCB)

• Excellent communication skills (verbal and written)

• Experience using multiple computer applications simultaneously and strong data entry skills

• Positive and proactive with a willingness to be flexible based on business need

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• 1 or more years of mail order pharmacy experience

• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

• Working knowledge of RxNova, CRM and/or ScriptMed

• Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work

• Problem solver who can find viable solutions that meets business needs, absent from all ideal tools and resources.

• Experience with grievances and/or member complaints

• Moderate working knowledge of Excel

• Bilingual in Spanish

Additional Information

Work Style: On-site/Office

Work Location(s):

• This position will work onsite at the CenterWell Specialty office located in West Chester, OH or Orlando, FL

Work Hours:

• Primarily the work hours will be 8:00 a.m.- 4:30 p.m. EST, Monday through Friday

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $56,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy ofHumanato take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.