Pharmacy Technician, Aetna Adherence

at CVS Health in Augusta, Maine, United States

At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that theyre taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need.

These programs include but are not limited to:

- Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill

- Assist customers with placing orders in conjunction with their healthcare programs

- Assist customers with retail pharmacy-related issues and other initiatives as needed

Responsibilities will consist of the following but are not limited to:

- Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e. provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.)

- Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success

- Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution

- Use CVS Procedures and guidelines to handle pat